Featuring a bureau de change and a cash machine, the 5-star Kempinski Hotel Cancun is situated in Zona Hotelera, which is home to all-inclusive resorts, international restaurants, and relaxing sandy beaches, only 0.7 km from Backstage Theatre. This stylish resort offers 363 rooms with pool views, an à la carte restaurant, and a beach bar.
All of the soundproofed rooms are complete with an iPod dock and wireless internet as well as a minibar, and some of them include an adjoining terrace and a balcony. They have a modern-style interior.
Guests can enjoy massage therapy and spa therapy with an extra charge. The Kempinski Hotel also includes a fitness area, a tennis court, a sun terrace, and loungers. A number of activities are offered in the area, such as horse riding, tennis, and golf. The accommodation has a wellness centre and a spa lounge featuring a steam room, a hot tub, and sauna facilities.
Guests can enjoy a buffet breakfast in the restaurant of this grand hotel. Sushi is one of the 7 in-house restaurants. At the bar, you can select from a range of refreshing drinks. There is a restaurant serving Italian food 5 minutes' walk away.
The property is a few metres away from Dolphinaris Cancun Recreation Center and in the heart of Cancun. Guests can visit Playa - Beach, located 5 minutes on foot from the Kempinski Hotel Cancun, and Kukulcan Plaza, which is around 5 minutes' drive away. A private beach is just a minute's drive from this exclusive accommodation, while Avenida Kukulkan is situated a 15-minute walk away. Kempinski Hotel Cancun allows you to enjoy such natural sights as Playa Marlin a 5-minute ride away. For those travelling from afar, Cancun airport is 21 minutes' drive away.
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Here you can find verified reviews our users posted on this website
Tom
2023-08-02
We stayed at this hotel for a quick getaway and loved the location. The hotel is right on the beach, providing stunning ocean views. The hotel is also conveniently located near the popular Hard Rock Cafe restaurant, making it easy to grab a bite to eat. The room we stayed in was clean and had a good-sized balcony where we could relax and enjoy the view. The bathroom was spacious and had all the necessary amenities. The service was top-notch, with friendly and professional staff catering to our needs. The breakfast options were extensive, with a variety of delicious dishes to choose from.
The pool area could use some updating as it seemed a bit outdated and old-fashioned compared to the rest of the hotel.
Rachel
2023-06-04
During my Christmas stay, I absolutely loved the amazing service provided by the staff. From the friendly receptionists to the attentive bellboys, everyone made me feel welcome and well taken care of. Another highlight was the breathtaking views and stunning property of the hotel. The beautiful surroundings added to the overall charm of my experience. Additionally, the convenient location of the hotel near a bus stop made it easy for me to explore and navigate the city.
I have to say that the hotel is starting to show signs of age. Some parts of the property appeared a bit dated and in need of renovation.
Elizabeth
2023-06-03
This luxury hotel offers exclusive amenities, such as a stunning pool with a view and private beach access. The staff provides exceptional service and there is a great selection of food at the restaurant. The room advantages are also impressive, with a Sauna in my room, private facilities, and an outdoor Jacuzzi providing a luxurious experience.
The snack bar could be improved, as the selection was limited. However, this is a minor issue and did not greatly impact my overall experience at the hotel.
Gerald
2023-05-30
Well-designed and maintained hotel. Excellent service provided by the staff. Central location close to main attractions. Good-sized rooms with great views. Efficient and friendly concierge.
No complaints.
Lisa
2023-05-27
Excellent service. Friendly staff. Beautiful beach. Great food. Convenient location.
Lawrence
2023-04-14
I had an amazing stay at a luxurious hotel in a tropical paradise. The service at the pool was outstanding - the staff was friendly and attentive, making sure all my needs were met. The food at the restaurant was delicious, with a wide variety of options to choose from. The beach area was beautiful and well-maintained. I had a fantastic experience and would highly recommend this hotel to anyone looking for a relaxing and enjoyable vacation. I'll definitely recommend this hotel.
Michael
2023-04-11
I had the most amazing stay at a beachfront hotel in Cancun. The location was perfect, as it was right by the ocean and I could enjoy the beautiful view from my room. The room itself was clean and comfortable, and the bathroom was spacious and well-maintained. The staff went above and beyond to ensure that everything was perfect, from the attentive service to the delicious breakfast options. I also loved the facilities, including the pools and the gym. They really did their best to make my stay memorable.
The hotel was lacking in accessibility for guests with disabilities.
Mary
2023-04-06
The beachfront view was breathtaking, with crystal-clear blue waves just steps away. The staff was friendly and helpful, ensuring that all our needs were met. The room was spacious and clean, with comfortable beds and ample storage space.
The pools and outdoor furniture were in need of renovation, giving off a less-than-luxurious vibe. The restaurants also left a lot to be desired, with tired and uninviting atmospheres.
William
2023-03-27
The hotel facilities were superb, including the clean rooms and the beautiful beach. The staff provided excellent service, always friendly and attentive. We also loved the location, with the hotel being close to the airport and the market next door. Furthermore, we enjoyed the convenience of having restaurants on the lagoon within walking distance and the outlet near the sliding glass doors for easy access.
Nothing, it is perfect.
Claire
2023-03-11
Clean rooms, friendly staff, beautiful beach with wait service, comfortable beds. Enjoyed dinner in beach cabana. Saved money compared to all-inclusive resort.
Ray
2023-01-27
Friendly staff, clean rooms, great pool, close to the ocean, nice facilities.
Nothing not to love.
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